Your appointment with a Mental Health Advisor may be in-person, on the phone, or on MS Teams. For more info, check this FAQ: Where is my appointment with the Mental Health and Wellbeing Team?
Your Mental Health and Wellbeing advisor will:
- ask you about what’s on your mind and any challenges you're dealing with,
- how are these impacting your studies.
- explore what might help improve the situation or your ability to manage
- collaboratively create a support plan which outlines any next steps
- share resources which might be helpful
- provide further advice via email/phone/appointment to solve any problems or review support.
You can expect us to:
- provide a range of sources of support, offering confidential and non-judgemental advice.
- be open, honest and transparent with you.
- make sensitive and confidential referrals to relevant specialist services as appropriate.
- give you support and encouragement to seek further help or advice.
- respond to your enquiries in a timely manner (within the normal constraints of a busy working team).
- seek feedback from our students to improve the services we offer.
- do everything we can to solve problems if they arise.
We expect you to:
- complete your mental health and wellbeing pre-registration form before your appointment so we can provide you the most appropriate support (this will be sent to you after booking in)
- tell us relevant details about your emotional and mental health, including information that may impact on your own or others’ personal safety.
- arrange and attend any appointments to discuss and review your support with the team (please cancel your appointment if you can no longer make it).
- register with Disability and Dyslexia Service (DDS) if you have a diagnosed mental health condition, so that practical support arrangements can be put in place while you study at LSBU.
- take responsibility for yourself and solve difficulties yourself if you feel that you can.
- seek help with any difficulties which you cannot resolve yourself as soon as possible, and tell staff that need to know so that they can help.
- engage fully with support provided by or through LSBU and to try and act on advice that you get.
For more information please see these FAQ's:
How do I book an appointment with the Mental Health and Wellbeing team?
Am I eligible to register with Disability and Dyslexia Support?
What evidence do I need to provide to register with the Disability & Dyslexia Support (DDS) team?
What does the LSBU Student Mental Health and Wellbeing Team do?
Will it be confidential if I talk to Mental Health and Wellbeing?
How can I book or cancel an appointment with support teams using MyAccount?
Where is my appointment with the Mental Health and Wellbeing Team?
